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Frequently asked questions by landlords

Are you a tenant? See frequently asked questions by tenants.

This page answers questions regarding:

Start advertising your lease

How do I get my lease on MatchOffice?

First you need to register as a landlord. Go to: List your office. Thereafter you can start advertising your leases.

What does it cost to advertise my lease on MatchOffice?

We offer several payment models. See our prices here. The most popular payment model is our ‘No cure-no pay’ principle: You only pay a referral fee on 12.5% of the first years base rent, if one of our referrals results in a lease.

If you are already a landlord

What do I do if I forgot my password?

On the login page for landlords, you can reset your password by clicking on the "Forgot your password?" link. All you have to do is enter your e-mail, and you will receive an e-mail from us, from which you will be able to change your password.

How do I activate a lease?

If it is the first lease you have created at Matchoffice.com we must approve and activate the lease for you. Your lease will be activated the same day it has been created if it’s within office hours. If you have previously created a lease, you can log in and activate the lease yourself by changing the status to "active" next to the individual lease.

What should I do when renting a lease?

If you have rented your lease to a tenant referred by MatchOffice, you simply go into the individual lease and change the status to "rented". Then enter the requested information. If the lease is not referenced by MatchOffice, you change the status to "disabled" and then enter the required information.

Why can't I upload pictures / floor plans to my lease?

Images and/or floor plans must be in JPG, JPEG, PNG, GIF, BMP or TIF format for upload. Pictures must be min. 900 pixels in width and min. 600 pixels in height.

Why can't I upload my prospectus?

A prospectus must be in PDF format in order to be attached to the lease. The prospectus must not exceed a maximum of 25 MB.

What can I do to get my lease rented out faster?

It is important you give a good and adequate impression of the lease. At MatchOffice we have developed a scoring system called Quality Score which can help you improve the quality of your lease at MatchOffice. In addition, you can become a MatchOffice Partner. We cannot guarantee that an improvement of the Quality Score or becoming a partner will give you a rental agreement immediately, but it will get you some of the way.

For how long will a client lead be considered a MatchOffice lead?

As a default, a client lead from MatchOffice expires after 12 months, but it depends on the client, the lease and the landlord.


If your question has not been answered, please call us at (+852) 28 24 85 15 or write at info@matchoffice.com. We are ready to answer your questions Monday - Friday from 8.30 am to 5 pm.